Returns Process

You have 14 days to return your products.

The returns process requires two simple steps:

1. Return the relevant products to a store as soon as possible in the same condition as supplied, in their original packaging

2. Carry the relevant invoice

Please note that the duration is in accordance to the relevant applicable laws in your country, and in case of offers, special conditions are to be applied.

Policies

Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned.

You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be responsible for any loss or damage caused to the items during your possession and may reject the request to return, exchange or refund.

In the case of a faulty, damaged or incorrectly supplied product, you shall receive a refund of the purchase price of such product. In any case you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied.

For more details on our returns policies.

eGift cards

– Any products purchased through an eGift card will be refunded via an eGift card

– Any orders placed through a combination of payment methods (e.g. eGift + Card) will be refunded via the original payment method

          ⚬ eGift card payments will be refunded via an eGift card and the remaining balance directly to credit/debit cards

– eGift card purchases & Top-ups are non-refundable

Exchanges Process

If you would like to exchange any products, you may:

– Visit the nearest store to return the items & purchase the new products

Please note that this is subject to availability and is per our applicable policies.

Refunds

Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering.

Any refunds given by us in relation to returns/exchanges will be made as follows.

Payment Method	Credit Card	Debit Card/NAPS	Cash on Delivery	eGift
Refund method	Credit Card	Debit Card	Cash	eGift

References to Alshaya Card refer to our gift/refund card which may then be used for future purchases in our stores, not online.

Cancellation

If you wish to cancel your order, you may do so by calling our Customer Services department: 8000-707 during working hours and within one hour of having placed it.

If you paid by credit card or debit card, and you have canceled in accordance with this clause then we will reverse the authorization or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures.

Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be canceled through our returns/refunds process as mentioned above.

Refunds will be done only through the original mode of payment.